Terms and Conditions are the standard terms for the services by Oranja UK Limited, trading as Oranja, a Private Limited Company registered in England.
Company number: 10709319
Registered address: Unit A, 82 James Carter Road, Mildenhall Industrial Estate, Suffolk, IP28 7DE
Usage of the terms “We” and “Us” are to refer to “the Company”, Oranja UK
Usage of the terms “You” and “Your” is to refer to the signee, guest.
“Start Date”: The designated start date of the retreat for which you are booking.
Payment Due Date: The date by which all sums owed for the retreat you have booked become immediately payable.
“End Date”: The designated end date of the retreat for which you are booking.
“Retreat(s) / Experience": The trip you have booked with Us
“Primary place of business”: the accommodation We are supplying to You as part of your Retreat / Experience with Oranja
“Booking deposit”: the non-refundable £300 sum per person that is required to secure Your booking with Us
“Organisers”: is to mean Oranja, and any agent, contractor, or third party We may engage within the course of providing to you the services outlined as part of your Retreat / Experience
“Cancellation” is defined as You not attending your scheduled Retreat / Experience, including postponing or rescheduling
The minimum age for attending any of our Retreats/Experiences is 18.
You warrant that you are in good physical condition and you know of no medical or other reason why you cannot or should not do any form of active exercise, including, but not limited to, high intensity interval training, strength training, cardiovascular training, fitness bike usage, swimming, running, hiking, yoga, stretching and sailing.
You warrant that You are aware all exercise and travel carries risks, and acknowledge you are participating willingly, and in knowledge of these risks.
You recognise that We are not able to provide you with medical advice, and any information provided should be used as a guideline only. If you have any prior knowledge of health concerns or health risks, you acknowledge it is your responsibility to seek clearance from a health care professional prior to attending any of our retreats.
You agree to fully indemnify without limitation any trainer(s), director(s) or contractor(s) against any injury, malpractice, mishap, or accident during any and all interactions with the Company away from, or at the primary place of business for Oranja UK.
Please make sure your bank account can make credit/debit payments and that there is enough money in your account to pay for the Retreat/Experience on or before the Payment Due Date.
You must make sure your payment method you have chosen remains valid until at least 1 month after the End Date of your stay with us.
If your payment method fails, you are liable for any and all resulting fees.
If you do not pay your balance in full one month before the due date, Oranja has the right to suspend or decline access to any services associated with any booked Retreat/Experience until outstanding balances have been paid in full and you have given us your updated payment details (if you request to do so).
You understand and acknowledge that We will continue to debit Your nominated account without notice until We have received the total amount You owe the Company.
We will make a reasonable effort to advise You on the status of the failed payments by email or phone.
To reserve a spot on any Oranja Retreat or Experience, a non-refundable deposit of £300 per person is required upon booking. Payment of any outstanding sums owed (the balance) must be made at least one month before the start date of the Oranja Retreat.
It is your responsibility to organise suitable travel and health insurance. You acknowledge that Oranja is not in the business of providing insurance products and cannot be held liable if your failure to arrange suitable insurance coverage leaves you exposed, medically, financially or otherwise.
You understand and acknowledge, it is a condition of booking that you must take out an adequate travel insurance policy which covers all items listed in the itinerary for your chosen Retreat, as well as but not limited to, trip cancellation insurance, and any other activities that which may reasonably be undertaken during the course of your Retreat/Experience. The policy and insurance coverage must be valid and in effect for the entire duration of your stay with Oranja.
Please note, even if you have private health insurance in your Country of Residence, it is unlikely that this insurance will cover overseas trips to the extent required to participate in the activities organised on a trip with Oranja.
It is your responsibility to organise suitable travel and health insurance. You agree and acknowledge Oranja is not in the business of providing insurance products or providing cover for and on behalf of guests, and is not to be held liable.
Depending on the policy and conditions, travel cancellation insurance may pay for some or all costs associated with cancelling a booking. It is a condition of booking that you must take out and hold for the duration of your Oranja stay with an adequate travel insurance policy that covers trip cancellations.
It is your responsibility to read and understand our cancellation policy before making a reservation. Naturally, no one books with the intention of cancelling or postponing their trip, but unexpected things can happen.
It is your responsibility to read and understand our Cancellation Policy & Terms of Service before making a reservation.
Naturally, no one books with the intention of cancelling or postponing their trip, but unexpected things do happen, so you must have adequate travel cancellation insurance in place before booking your Oranja stay.
If you need to cancel any booking, cancellation fees will apply. Any notice of cancellation must be provided in writing, and all transaction fees from our payment gateway will be deducted from your refund.
Please refer to the following for a breakdown of applicable cancellation fees:
If you cancel 90 days or more before your Start Date, you will be refunded the full amount paid up to that date, minus any transaction fees imposed by our payment gateway, and excluding the £300 deposit per person, which is non-refundable.
If you cancel between 60 - 90 days before your Start Date, you will be refunded 50% of any sums paid, minus any transaction fees imposed by our payment gateway, and excluding the £300 deposit per person, which is non-refundable.
Cancellations less than 60 days before the Start Date of your Retreat/Experience are non-refundable and will result in a forfeit of any and all sums paid.
Due to our need to commit to accommodation and other arrangements in advance, exceptions to our policy cannot be made for any reason.
We do not offer credit for arriving late or departing early.
If for any reason Oranja has to cancel or change the Start Date of any Retreat / Experience, for any reason whatsoever, you’re entitled to transfer the sums paid to another Oranja Retreat / Experience (either scheduled or at a future date within the next 2 years) to be used as credit.
Alternatively, you may request a refund of payments made by You to Us.
Oranja is not responsible for any of your expenses incurred in preparation for any cancelled Oranja Retreats such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.
It is the responsibility of each client to obtain a valid passport, visa(s) and necessary certificates for any country to be visited in connection with any Oranja.
Oranja holds no responsibility for the actions or omissions of third parties or independent contractors, including in the event that they modify the nature of a service on a Retreat as compared with the advertised nature of the service.
Oranja accepts no responsibility for delayed, missed or cancelled flights, buses, ferries, transfers, or any other modes of transportation required by You to get to Your accommodation, or any other activity or event in connection with or relating to Your retreat.
You agree to sign a waiver with Oranja at least 30 days before your retreat Start Date. You acknowledge that during any trip with Oranja, you participate voluntarily in any and all activities arranged, and in so far as is legally permissible, you surrender your right to any cause of action against Oranja, their agents, contractors, employees and directors, arising from any loss or damage to any person or property that occurs during an Oranja Retreat / Experience up to and including death.
You hereby grant to Oranja the right, and unrestricted permissions to use photographic portraits, images, videos in which you feature that are taken during the retreat to use / republish / copyright, etc. for commercial use in association with Oranja. You hereby release and discharge Oranja from any and all claims and demands arising out of or in connection with the use of the photographs and video footage, including without limitation any and all claims for libel or invasion of privacy.
By booking any retreat with Us you agree to be bound by and adhere to all policies and rules.